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Neuropathy is experienced by nearly 20 million Americans.

With pain, numbness, and burning - it can be debilitating and life-changing.

Neuropathy Pain Relief in Missouri City, TX

Neuropathy refers to a condition characterized by damage or dysfunction of the peripheral nerves, which are responsible for transmitting signals between the central nervous system (the brain and spinal cord) and the rest of the body. Neuropathy is caused by conditions including diabetes, infections, traumatic injuries, autoimmune diseases, and exposure to certain toxins. As a consequence of nerve damage, individuals with neuropathy often experience a range of symptoms such as pain, tingling, numbness, and weakness in the affected areas.

Neuropathy can significantly impact a person's quality of life, affecting mobility and daily activities. Neuropathy is more than painful - it's also stressful, bothersome, and all-encompassing. It causes both men and women to become reclusive, depressed, and unable to enjoy life. If you're suffering from neuropathy, you might feel like all hope is lost. But the team at Texas Nerve and Spine are here to help.

Neuropathy relief in Missouri City, TX, is more achievable than you might think, and it doesn't need to involve harmful surgeries or addictive pain medications.

Service Areas

The Texas Nerve and Spine Difference

Difference

At our nerve and spine clinic in Missouri City, TX, we have a simple philosophy: Treat every patient the same way that you would treat your parent, spouse, or child if they were patients at Texas Nerve and Spine. As a family-owned and operated institution, that's just the way we do business. While some spine and nerve pain clinics focus solely on monetary transactions and ROI, we prefer to put our patients' needs first before anything else. And that, in a nutshell, is what sets Texas Nerve and Spine apart from all the others.

We supplement our patient-first philosophy with innovative neuropathy therapies. Our therapies restore our patients' health while correcting the underlying causes of their nerve issues without relying on damaging pharmaceutical drugs or expensive, invasive surgeries.

It all starts with our unique Brain to Body system - a cutting-edge approach developed specifically for people with chronic pain and nerve diseases. This system helps treat patients suffering from a wide range of conditions, including:

  • Chronic Pain
  • Sports Injuries
  • Carpal Tunnel
  • Sciatica
  • Scoliosis
  • Plantar Fasciitis
  • Diabetic Neuropathy
  • Idiopathic Peripheral Neuropathy
  • Trigeminal Neuralgia
  • Post-Surgical Peripheral Neuropathy
  • Chemotherapy-Induced Peripheral Neuropathy
  • Problems with Balance
  • Vertigo
  • Herniated Discs
  • Muscle Weakness
  • Extremity Tingling and Numbness
  • Migraines

If you're in search of lasting relief and world-class therapies for neuropathy, our team is here to serve you.

How the Brain to Body System Provides Neuropathy Relief in Missouri City, TX

To reverse neuropathy, areas of the body that have become weak due to disease or injury must be restrengthened. This encompasses your brain, nerves, muscles, blood vessels, and cells. Our experts at Texas Nerve and Spine developed the most advanced chronic pain and neuropathy therapy system to do all of this and more, and we call it the Brain to Body System.

From chemotherapy-induced peripheral neuropathy and extremity numbness to diabetic neuropathy and sciatica, our Brain to Body System helps restore your health and corrects the causes of your problems. Unlike treatments from other nerve and spine clinics, our system provides long-term relief without relying on invasive surgeries or dangerously addictive pharmaceutical medications.

To understand how our Brain to Body System solves chronic pain and similar conditions like nerve disease, you need a basic knowledge of the conditions themselves. That way, you can understand why so many who suffer from them rarely improve.

Neuropathy Pain Relief Treatments Missouri City, TX
Neuropathy Pain Relief Treatments Missouri City, TX

Neuropathy

Neuropathy is nerve damage that causes pain, numbness, and burning in the extremities. This is a type of condition that does not get better on its own and it doesn't alleviate after the use of traditional medical treatments or prescription pain meds.

Pain from neuropathy causes a domino effect; it starts with inflammation, leading to decreased blood supply. This reduction in blood supply results in a lack of oxygen. When your body doesn't get enough oxygen, it loses crucial nutrients that your body needs. This progressive effect often leads to long-term problems such as:

  • Chronic Pain
  • Motor-Function Loss
  • Loss of Sensation
  • Muscular Atrophy
  • Loss of Movement
  • Depression

But with our Brain to Body Strengthening System, patients suffering from neuropathy build strength through rehabilitation. This advanced system helps:

  • Stimulate New Nerve Pathways
  • Strengthen and Grow Muscles
  • Promote Cellular Repair
  • Improve Circulation and Blood Flow

Our Brain to Body System is central to our approach to neuropathy relief in Missouri City, TX. By following our system, we can provide several services to patients suffering from neuropathy.

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EWOT: Exercise with Oxygen Therapy

Breathing in higher levels of oxygen helps to improve your health. Exercise with Oxygen Therapy is a technique that increases oxygen circulation at a more rapid pace than oxygen therapy alone.

How Does EWOT Work?

At Texas Nerve and Spine, our doctors use the NuStep Recumbent Cross Trainer. This specialized machine trains your muscles, brain, and nerves to work together, which supports your body's whole healing processes. While using the NuStep Recumbent Cross Trainer, patients are hooked up to an oxygen generator to enjoy the benefits of EWOT and reach their neuropathy relief goals.

When you oxygenate your blood with EWOT, it can have amazing benefits that can:

  • Restore Blood Flow
  • Improve Oxygen Circulation
  • Reduce Inflammation
  • Boost Energy
  • Increase Strength
Neuropathy Pain Relief Treatments Missouri City, TX
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Flexion/Distraction Therapy

Neuropathy Pain Relief Treatments Missouri City, TX

Many patients who visit Texas Nerve and Spine are suffering from neuropathy, due to spinal issues. This requires specialized kind of care from highly trained doctors. If you're in search of a safe, gentle, controlled treatment for nerve and spinal pain, Flexion Distraction therapy may be for you.

How Does Flexion/Distraction Therapy Work?

Finding relief for this type of condition and pain is often easier said than done. Fortunately, relief is right around the corner at Texas Nerve and Spine. Our Flexion/Distraction Table stretches the spine safely and gently, allowing injured tissue and damaged discs the chance to heal and become hydrated, which lets the affected area recover more effectively and efficiently, while taking the pressure off the nerves that cause the neuropathy.

Patients looking for neuropathy relief in Missouri City, TX choose Flexion/Distraction therapy because it:

  • Reduces Spinal Pain
  • Fosters Healing in Damaged Discs
  • Removes Pressure on Spinal Nerves
  • Is Non-Invasive
  • Is Cost-Effective
  • Does Not Require Downtime
  • Has No Risk of Infection
  • Provides Quicker, Easier Healing
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Laser Therapy

With more than 20 million people in the U.S. suffering from neuropathy, it makes sense that most of them want a solution that does not require pain medication or invasive surgery. That's where laser therapy from Texas Nerve and Spine comes into play. Laser therapy has been used for therapeutic purposes in medical environments for years. In fact, it is FDA-approved and backed by more than 2,500 research studies, which have demonstrated its efficacy in neuropathy relief in Missouri City, TX.

How Does Laser Therapy Work?

Though laser therapy is a common treatment option, not all lasers are the same. Our Class IV laser therapy, used in all applicable programs, is the most efficacious and powerful laser available for tissue healing and regeneration and healing. Class IV lasers use photobiomodulation, which provides excellent results for Musculoskeletal disorders. This process has also been proven to help with other various conditions that cause chronic pain, such as sciatica, carpal tunnel syndrome, low back pain, shoulder pain, and much more.

Our chronic pain patients choose laser therapy from Texas Nerve and Spine because it:

  • Provides Significant Relief Without Pain or Side Effects
  • Cost-Effective
  • Reduce Inflammation
  • Boost Blood Flow
  • Accelerate Tissue Repair
Neuropathy Pain Relief Treatments Missouri City, TX
Neuropathy Pain Relief Treatments Missouri City, TX
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Motor Function Re-Training Therapy

When your motor functions are limited or non-existent from neuropathy, it can ruin your life. You lose the ability to be independent - one of the hallmarks of being human. Fortunately, with Motor Function Retraining Therapy at Texas Nerve and Spine, patients suffering from neuropathy related motor function issues have a light at the end of the tunnel. This type of specialized physical therapy helps people recover from neuropathy that leaves their motor functions lacking. The goal of Motor Function Retraining Therapy is to regain coordination and strength.

Motor Function Retraining Therapy is a crucial part of the motor function rehabilitation process because it helps patients regain the independence they lost. It helps patients return to their original level of motor function or better.

Neuropathy Pain Relief Treatments Missouri City, TX
Neuropathy Pain Relief Treatments Missouri City, TX

How Does Motor Function Re-Training Work?

Based on our Brain to Body Strengthening System, our experts design custom exercise programs based on the patient's needs. We may also use electrical stimulation and other modalities for more effective sessions and recovery.

Motor Function Retraining Therapy provides many benefits, including:

  • Improved Flexibility
  • More Strength
  • Increased Range of Motion
  • Re-Claim Independence
  • More Independence
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Neuropathy Pain Relief Treatments Missouri City, TX

Myofascial Release Therapy

Myofascial Release Therapy gives patients neuropathy relief in Missouri City, TX, and boosts mobility by loosening tight muscles. There are similarities to traditional massages, however, Myofascial Release Therapy focuses on soft tissues and the muscular system in your body to relieve tension and stress on muscles.

How Does Myofascial Release Therapy Work?

Tight muscles have reduced blood flow and less oxygen, leading to restricted movement and intense pain. Our system uses state-of-the-art technology to apply acute, high-velocity vibration directly to the affected tissue to provide the patient with the environment necessary to increase mobility and reduce pain.

Benefits of this type of therapy include:

  • Improved Tissue Recovery
  • Reduced Soreness
  • Improved Range of Motion
  • Increases Blood Flow
  • Better Neuromuscular Efficiency
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Neuro Impulse Therapy

When the nerves are weakened, due to neuropathy, pain develops, inflammation increases, and blood flow decreases. If you're searching for a safe, effective way to deal with painful spine related nerve issues Neuro Impulse Therapy may be a great option for neuropathy relief in Missouri City, TX. Unlike common chiropractic therapies, this advanced therapy does not involve any "cracking" or significant adjustments.

How Does Neuro Activation Wall Therapy Work?

Any type of injury can cause dysfunction and weakness in your brain. To improve cognition and the neurological connection between the brain, the muscles, and the nerves, some injured patients choose to undergo Interactive Neurocognitive Therapy using our Neuro Activation Wall. This wall retains, strengthens, and restores proper function to the brain and nervous system without relying on medications or invasive therapies.

Neuro Impulse Therapy works by using very specific impulses directed at the area causing pain. These targeted impulses send a signal to your body so that it can begin healing and repairing your body naturally.

Texas Nerve and Spine patients choose Neuro Impulse Therapy because it:

  • Improves Cognition
  • Strengthens Damaged Nerves
  • Boosts Balance and Mobility
  • Is Non-Invasive
  • Does Not Require Addictive Medicines
  • Does Not Require Recovery Time
  • Does Not Present Any Risk of Infection
Neuropathy Pain Relief Treatments Missouri City, TX

Peripheral Neuropathy Rehabilitation

Neuropathy Pain Relief Treatments Missouri City, TX

Peripheral neuropathy occurs when there is a lack of blood flow to the nerves in areas like your feet and hands. When these nerves are devoid of blood, they begin to decay and degenerate because they don't have enough oxygen or nutrients. Eventually, the nerves in your body shrivel up, causing pain, numbness, balance problems, and other painful symptoms.

How Does Peripheral Neuropathy Rehabilitation Work?

Our Brain to Body program works wonders for neuropathy issues like these by using state-of-the-art technology like laser therapy and personalized, strategic plans of action created around our patient's needs. If you're looking for both short and long-term pain relief from peripheral neuropathy, this could be the solution you need.

Spinal Decompression Therapy

Spinal conditions that cause neuropathy range in severity from bearable to crippling. To get to the bottom of your spine conditions, our team uses X-Rays to pinpoint the location of your spine's disease. From there, we craft a custom rehabilitation program that addresses the underlying causes of your pain and neuropathy.

Neuropathy Pain Relief Treatments Missouri City, TX
Neuropathy Pain Relief Treatments Missouri City, TX

How Does Spinal Decompression Therapy Work?

Spinal decompression works by gently stretching the spine. When the spine is stretched, it changes its position. This change relieves pressure off the discs in your spine, which act as cushions in your back. By creating negative pressure, herniated and bulging discs retract, giving the nerves and structures in your back relief. This relief sends nutrient-rich fluids and oxygen to the discs so they can heal properly.

Your Path to Neuropathy Relief Starts at Texas Nerve and Spine

Neuropathy can be debilitating. But it doesn't have to be permanent. Your journey to a neuropathy-free life starts with a simple four-step process at Texas Nerve and Spine:

step-one

Identify the Root Cause of Your Neuropathy

At Texas Nerve and Spine, our doctors understand that true neuropathy relief in Missouri City, TX, won't happen until we can uncover its underlying cause(s). Our specialists will perform detailed exams and review your medical history to understand the full scope of your condition.

step-two

Develop a Plan for Healing

Once we have discovered the underlying reasons for your neuropathy, it's time to begin healing. Our team will work together to craft a personalized treatment plan to provide long-term relief for your neuropathy.

step-three

Provide a Plan of Care

Our team has the experience and resources to provide you with your plan of care. This plan will be based on your needs and our Brain to Body Strengthening System, giving you the relief you deserve - naturally.

step-four

Continued Support

Neuropathy relief cannot be accomplished without a tested system and a purpose-driven team that supports your recovery. That's why our expert staff will assess your journey to recovery and be there for support every step of the way. Because when you are a patient at Texas Nerve and Spine, you're never alone.

Latest News in Missouri City, TX

Houston, we have a mail problem. Here’s what we know

MISSOURI CITY, Texas – Frustrations continued for Americans as they awaited their packages that were expected to be delivered months ago.Those packages were found to be stuck at a sorting facility in Missouri City. At this time, there is still no timeline for when USPS would fix the delays.RELATED: Santa never came: USPS c...

MISSOURI CITY, Texas – Frustrations continued for Americans as they awaited their packages that were expected to be delivered months ago.

Those packages were found to be stuck at a sorting facility in Missouri City. At this time, there is still no timeline for when USPS would fix the delays.

RELATED: Santa never came: USPS customers frustrated over packages stuck at Missouri City sorting facility

Customers tell KPRC 2′s Corley Peel they’ve been waiting for their packages since last year, while others believe they managed to work their way around the system.

For Silk Gregorie, he showed up at the post office looking for answers after his package with medication never arrived. He says he’s been waiting for his package for a week.

“I’m not feeling well right now and I need the package for healing,” he said.

Gregorie learned that his package was still stuck at the sorting facility in Missouri City.

USPS told KPRC 2 the delays are because the postal service is in the process of using new technology.

The facility is where customers across the country also have delayed packages.

Corley spoke with Rachel Stevens last week who never received her packages she ordered in November.

“I ordered so many Christmas gifts,” said Stevens.

Corley touched base with Rachel on Thursday. She said the gifts still haven’t arrived.

USPS has another sorting facility in North Houston. Corley spoke with John Dunn on who said his package is stuck there.

“My package was supposed to be here about January 4th or 5th. It’s been sitting at the North Facility since January 9th. So that’s not about nine or 10 days,” said Dunn.

One woman told KPRC 2 she did finally receive her package after contacting the seller who reported the package missing. The package arrived at her door the next day. Other customers who contacted their sellers told KPRC 2 that they still have not received their packages.

KPRC 2 reached out to USPS on Thursday with a list of questions, asking for a timeline for when customers could expect to see their packages. A spokesperson told Corley they are looking into the request, but as of Thursday evening, we have not heard back.

Copyright 2024 by KPRC Click2Houston - All rights reserved.

'It's not a secret society': Congressman urges USPS to take action amid Houston mail delivery delays

Houston-area residents are looking for answers about major delivery delays at a United States Postal Service facility in Missouri City.MISSOURI CITY, Texas (KTRK) -- Houston-area residents are looking for answers about major delivery delays at a United States Postal Service facility in Missouri City.It has become so much of an issue that Congressman Al Green said his office has had almost 90 people reach out to them saying they haven't received packages, including one woman who is missing her wedding dress.Green covers t...

Houston-area residents are looking for answers about major delivery delays at a United States Postal Service facility in Missouri City.

MISSOURI CITY, Texas (KTRK) -- Houston-area residents are looking for answers about major delivery delays at a United States Postal Service facility in Missouri City.

It has become so much of an issue that Congressman Al Green said his office has had almost 90 people reach out to them saying they haven't received packages, including one woman who is missing her wedding dress.

Green covers the city's 9th district, which includes the Missouri City area.

In a statement to ABC13, USPS said the ongoing issues are the result of the postal service's Delivering for America plan, which aims to modernize the postal system.

As part of that plan, the Missouri City facility becomes a local processing center while the North Houston Processing and Distribution Center becomes regional.

"As with any transition, some unintended and temporary disruptions may occur," USPS said in a statement. "We are taking steps to ensure packages are processed as quickly and efficiently as possible and apologize to any customers who may be experiencing issues with delivery of their items."

Green held a press conference Monday morning to address the issue and provide updates on what's being done to solve this.

He stood next to Irene Ramirez, who is the caretaker for her 89-year-old father, a disabled U.S. Marine veteran.

"We requested a refill of one of those medications on Jan. 4, and it arrived in Houston the next day," Ramirez said. "It has been stuck in the postal system in Houston for the last 18 days."

Brenda Wiedrich said she sat at home sick earlier this month, waiting on medication that was supposed to be delivered to her through USPS. She said her package also sat in the processing center in Missouri City.

"Literally, I called six or seven times and after the third time, I started counting to see how many times the phone rings," Wiedrich said. "It rings 10 times, and then it cuts you off. Nobody ever answered the phone."

George and Trudy Maes own the business Stay Fresh with Peanut, which sells fragrance oils and aroma beads. They typically ship 150 packages a day through USPS but recently had to switch to UPS after learning about the issues at the processing facility in Missouri City.

"Last week, Jan. 16, there were 400 orders that were still pending, that had not moved," Trudy Maes said.

Trudy Maes said it appears that the packages have not left their facility, because the tracking information shows "package acceptance pending." She said the orders were picked up as early as Jan. 3.

She said they have tried to be proactive with their customers by keeping them informed, but they fear that people will not want to order from them in the future because of the delays.

"Our business has slowed down because they can just order from another competitor that is not experiencing these delays with the distribution center," Maes said.

Green urged the Postal Service to be more transparent by meeting with the press and having on-site customer service representatives available to assist the public.

To address the issue, Green said he's drafting a letter to send to the committee that oversees the Postal Service and plans to tour USPS facilities alongside U.S. Congresswoman Sylvia Garcia. The two also plan to meet with the USPS Inspector General.

"The postal service is not a secret society," Green said. "It has to be opened up. There has to be transparency."

In the meantime, Green has said that people can continue to reach out to him for help, in addition to contacting USPS. His office can be reached at 713-383-9234.

Sources say package delays affecting Missouri City sorting facility now affecting North Houston Distribution Center

One small business owner says the delays cost him $10,000 Over the past few weeks, USPS told KPRC 2 the reason for package delays at the Missouri City sorting facility is because the postal service is in the process of modernizing its mail system.Viewers tell KPRC 2′s Corley Peel, that their packages are a...

One small business owner says the delays cost him $10,000

Over the past few weeks, USPS told KPRC 2 the reason for package delays at the Missouri City sorting facility is because the postal service is in the process of modernizing its mail system.

Viewers tell KPRC 2′s Corley Peel, that their packages are also stuck at the North Houston facility.

Small business owner Axel Ryker said he has hundreds of packages stuck inside that facility.

RELATED: Woman says her dad hasn’t received his heart medication as USPS mail issues at Missouri City processing center continue

“We have confirmed at least 600-800 packages there right now. They have been sitting for the last two weeks,” said Ryker.

Ryker said he stops by the facility almost every day, hoping the packages he ships out will make it to customers. He said inside the facility is a mess.

READ MORE: Houston, we have a mail problem. Here’s what we know

“When you pull into the loading dock where all the carriers drop off the mail it’s just an insane amount of packages piling over, envelopes falling on the ground, it’s stacked up over six feet and it’s very very hard to walk around to maneuver,” said Ryker.

Sources tell KPRC 2 that USPS brought trucks filled with mail from the Missouri City facility to the North Houston Facility to help with the backup. The move appears to have only made things worse for the North Houston facility.

Ryker said the delays have cost his business more than $10,000. If his packages don’t ship soon, Ryker said his business may have to shut down online orders.

READ MORE: Packages remain stuck, delays continue at Missouri City USPS sorting facility

KPRC 2 has reached out to USPS several times over the past few weeks, asking when the issue will be resolved. They have not said how long it could take.

USPS said they are working on the issues and they encourage anyone with delayed packages to reach out. They sent the following statement:

As part of its 10-year Delivering for America plan, the Postal Service is working to modernize our mail and package processing network. For decades, our outmoded network has created significant financial losses, increased deferred maintenance costs, deteriorated workplace conditions for our employees, and failed to efficiently integrate mail and package processing and delivery. The transformation of our network is necessary and fundamental to our continuation as an organization and a service to the American people and our business customers.

In the Houston area, network adjustments are ongoing. We have initiated the complex transition of the North Houston Processing & Distribution Center (P&DC) to a Regional Processing & Distribution Center (RPDC). Under our 10-year plan, we are combining and centralizing mail processing operations in approximately 60 new RPDCs nationwide over the coming years, which will handle originating mail and all package processing. Many of the RPDCs, such as North Houston, will be developed from existing postal facilities. The entire USPS geography is being assessed to determine the most appropriate mix of facilities within each regional ecosystem.

These new RPDCs will allow USPS to better use resources — including space, staffing, processing equipment and transportation — to take advantage of state-of-the-art technologies that process mail and packages more efficiently, while also creating brighter, cleaner, and more modern workplaces for postal employees.

As part of our network transition, we are also establishing Local Processing Centers (LPC) throughout the nation. The Missouri City, TX facility is designated as the South Houston LPC. Nearly all LPCs will be developed from existing postal facilities. It’s anticipated that up to 180 stand-alone LPCs will be opened in the next few years. The LDCs will process destination mail and transfer mail and packages to delivery. The LPCs will be modernized with standard designs in workflow and refined operations, with benefits similar to the RPDCs, including repositioning of machines to improve mail flow, removing obstructions from the workroom floor, improving overall visibility (i.e., lighting), and improving employee common areas.

This process, as with any such transition, takes time. The Postal Service will adhere to all legal, statutory, contractual, and regulatory requirements as network modernization continues in the coming years.

As with any transition, some unintended and temporary disruptions may occur. We are taking steps to ensure packages are processed as quickly and efficiently as possible and apologize to any customers who may be experiencing issues with delivery of their items. We strongly encourage customers who have concerns to contact us either online or via our toll-free number. When customers reach out, they can provide vital details to our customer service staff. A number will be assigned to each case, which allows the Postal Service to fully research the situation and provide a suitable resolution for our customers. Customers may call 1-800-ASK-USPS (1-800-275-8777), or visit our website at www.usps.com/help.

Copyright 2024 by KPRC Click2Houston - All rights reserved.

Congressman asks Missouri City USPS distribution center to set up customer service team to address mail delay issues

MISSOURI CITY, Texas — We have an update to a story about mail delays that KHOU 11 has been reporting on for weeks. On Saturday, KHOU 11's Steven Goin received a letter from Congressman Al Green's office.The letter asks that USPS South Houston Distribution Center set up a customer service team to address questions from the public about the delays that were first reported on by KHOU 11 in December. ...

MISSOURI CITY, Texas — We have an update to a story about mail delays that KHOU 11 has been reporting on for weeks. On Saturday, KHOU 11's Steven Goin received a letter from Congressman Al Green's office.

The letter asks that USPS South Houston Distribution Center set up a customer service team to address questions from the public about the delays that were first reported on by KHOU 11 in December. Congresswoman Sylvia Garcia also signed the letter.

For weeks, KHOU 11 has been following the story about delays of packages through the Missouri City USPS processing center. Have you been affected? If so, email us at [email protected]. If you have photos of the tracking, please include that, too!

"We have been made aware of concerning lapses in delivery that are far more troubling for the citizens whose items have not been received through no fault of their own, including an instance in which a delivery of medication was delayed for over 10 days," the letter reads.

The representatives go on to say customers have been unable to get in touch with anyone at the center to ask questions about their packages.

Additionally, the letter served as a notice to the facility that the representatives intend to tour the center.

Read the full letter below:

'We write regarding two matters pertaining to ongoing difficulties with mail delivery originating from the new South Houston Distribution Center of the United States Postal Service. First, we are in the process of confirming our tour of the facility. In scheduling this tour via the enclosed correspondence, the USPS government liaison made us aware that USPS ethics rules preclude members of the media from joining government officials on facility tours. We would like to know when and under what circumstances exceptions to this rule have been permitted, because we expect to be accompanied by a journalist. As this situation is of great concern to the citizens of the area, we trust that his attendance during our tour will be allowed. Alternatively, if he cannot join due to ethics rules, please inform us as to when he could tour the facility separately on his own.

'Second, we must strongly urge that a customer service team be placed at the South Houston Distribution Center to provide immediate information about delayed or missing items upon request. We have been made aware of concerning lapses in delivery that are far more troubling for the citizens whose items have not been received through no fault of their own, including an instance in which a delivery of medication was delayed for over 10 days. Moreover, these persons have been unable to contact anyone at the South Houston Distribution Center to learn about the status of their delayed deliveries. Therefore, while the underlying issues with the facility are in the process of being addressed, a customer service team seated at the location and available for in person or telephonic inquiries is imperative. We and the aforementioned journalist look forward to touring the South Houston Distribution Center in the very near future. Also, we anticipate a response regarding the establishment of a customer service team at your earliest convenience.'

KHOU 11 on social media: Facebook | X | Instagram | YouTube

Tracking the mail: Our stories on the postal delays

Santa never came: USPS customers frustrated over packages stuck at Missouri City sorting facility

MISSOURI CITY, Texas – Are you a resident in the Missouri City area who still has not received your packages that were sent off months ago? You’re not alone.Several customers have reached out to KPRC 2 saying they have not received their packages that include medication, ...

MISSOURI CITY, Texas – Are you a resident in the Missouri City area who still has not received your packages that were sent off months ago? You’re not alone.

Several customers have reached out to KPRC 2 saying they have not received their packages that include medication, Christmas gifts, passports and other needs.

There are signs inside the Missouri City USPS locations that say the following:

THERE IS A NEW PROCESSING FACILITY LOCATED IN THE MISSOURI CITY AREA (77489)

PACKAGES ARE BEING PROCESSED AT THAT PLANT, NOT THE MISSOURI CITY POST OFFICE

PACKAGES ARE NOT HERE AND UNFORTUNATELY, THERE IS NO PUBLIC ACCESS NOR CONTACT INFORMATION FOR THAT FACILITY

THE MISSOURI CITY POST OFFICE DOES NOT HAVE ANY CONTACT NOR CONNECT TO THIS

PROCESSING FACILITY

WE APOLOGIZE FOR ANY INCONVENIENCE

Employees told KPRC 2 reporter Corley Peel the packages are at a separate sorting facility in Missouri City. Customers are not allowed to go to that sorting facility. They still have to wait for it to be delivered.

Christmas may be over but many people, like Rachel Stevens, are still waiting on their packages. Stevens placed her orders in November.

“I ordered so many Christmas gifts. I expected all of them to come in on time so I could get them on the 25th and I never got to gift those to this day and it’s the next year,” Stevens said.

“So your packages are in this facility right now. But you can’t go inside and get them? How does that make you feel?” Peel asked.

“It’s a little frustrating,” Stevens said.

Congressman Al Green has been in contact with USPS about the issue.

“Here’s what they have said, that the south side facility is just coming online, and they have people who are working there with the technology, and they are acclimating to the technology. Sometimes mistakes are made. They don’t contend that this is something that should not happen. They want to fix the problem. And they tell me that they about the business of getting that done,” Congressman Green told Peel.

Stevens, who received one of her packages Wednesday, said she is still waiting on three more. She hopes the rest of her packages arrive before Valentine’s Day.

USPS said they are working on the issues and they encourage anyone with delayed packages to reach out. After Peel reached out, they sent the following statement:

As part of its 10-year Delivering for America plan, the Postal Service is working to modernize our mail and package processing network. For decades, our outmoded network has created significant financial losses, increased deferred maintenance costs, deteriorated workplace conditions for our employees, and failed to efficiently integrate mail and package processing and delivery. The transformation of our network is necessary and fundamental to our continuation as an organization and a service to the American people and our business customers.

In the Houston area, network adjustments are ongoing. We have initiated the complex transition of the North Houston Processing & Distribution Center (P&DC) to a Regional Processing & Distribution Center (RPDC). Under our 10-year plan, we are combining and centralizing mail processing operations in approximately 60 new RPDCs nationwide over the coming years, which will handle originating mail and all package processing. Many of the RPDCs, such as North Houston, will be developed from existing postal facilities. The entire USPS geography is being assessed to determine the most appropriate mix of facilities within each regional ecosystem.

These new RPDCs will allow USPS to better use resources — including space, staffing, processing equipment and transportation — to take advantage of state-of-the-art technologies that process mail and packages more efficiently, while also creating brighter, cleaner, and more modern workplaces for postal employees.

As part of our network transition, we are also establishing Local Processing Centers (LPC) throughout the nation. The Missouri City, TX facility is designated as the South Houston LPC. Nearly all LPCs will be developed from existing postal facilities. It’s anticipated that up to 180 stand-alone LPCs will be opened in the next few years. The LDCs will process destination mail and transfer mail and packages to delivery. The LPCs will be modernized with standard designs in workflow and refined operations, with benefits similar to the RPDCs, including repositioning of machines to improve mail flow, removing obstructions from the workroom floor, improving overall visibility (i.e., lighting), and improving employee common areas.

This process, as with any such transition, takes time. The Postal Service will adhere to all legal, statutory, contractual, and regulatory requirements as network modernization continues in the coming years.

As with any transition, some unintended and temporary disruptions may occur. We are taking steps to ensure packages are processed as quickly and efficiently as possible and apologize to any customers who may be experiencing issues with delivery of their items. We strongly encourage customers who have concerns to contact us either online or via our toll-free number. When customers reach out, they can provide vital details to our customer service staff. A number will be assigned to each case, which allows the Postal Service to fully research the situation and provide a suitable resolution for our customers. Customers may call 1-800-ASK-USPS (1-800-275-8777), or visit our website at www.usps.com/help.

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